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Ticket “Assigned To”

Ticket “Assigned To” is an identifier which indicates who is supposed to be working on the ticket.

Ticket “Assigned To” is a mandatory field to create a ticket. Technicians can assign the ticket to self or an other technician. In automatic ticket creation, the ticket remains unassigned by default. Administrator can change this behaviour to auto-assign.

Ticket Assigned To - Ticket Creation

The Ticket’s “Assigned To” is displayed in the Ticket’s Detail page.

Ticket Assigned To - Ticket Details

Ticket “Assigned To” is also displayed in the Ticket List View so the tickets can be sorted in ascending or descending order.

Ticket Assigned To - Ticket List

Tickets can be searched by the Ticket “Assigned To” using Advanced Filters.

Ticket Assigned To - Advanced Filters

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