TIKTING - Enterprise Service Management
TIKTING is a comprehensive suite of integrated applications that address an organization’s needs for a help desk support system, approval system, asset management system, and various other functions within IT and beyond.
Features
TIKTING is a one-stop solution that caters to internal and external support.
- Integrated modules (Help Desk Management System, Change Management System, Asset Management System, and Q&A Style discussion forum)
- ITIL v4 compliant
- Fully customizable Service level agreements
- Enterprise Grade recovery point support
- Adaptability
- Scalability
- Automatic Escalations
- Multi-stage workflows
- Flexible Deployment options
- Microsoft Active Directory and Microsoft EntraID support
- Modern Authentication
- Customizable automatic responders
- Incident / Ticket request and reply Templates
- Change request and reply templates
- Change workflow templates
- Advanced Reporting
- Dashboard
- Maintains complete Incident, ticket, and change request history
- Complex yet easiest user management controls
- Worklog and time tracking
- Multi-site and multi-department support
- Internal communication module
- Integration with secure API