Dashboard and Reports
The Dashboard is the central interface where support teams and managers can monitor all ongoing activities in real-time. It offers a comprehensive view of ticket statuses, team performance, and key metrics. The dashboard helps users track the current workload, identify bottlenecks, and prioritize tasks effectively.
The TIKTING Reports feature allows administrators and managers to generate detailed analytics on the Help Desk’s performance over time. Reports can be customized to show specific data points, offering insights into user behavior, support team efficiency, and overall service health.