Dashboard

Table of contents

1. Open Requests
   1. Open Requests by Priority
   2. Open Requests by Level
   3. Open Requests by Category
2. SLA Violations
   1. SLA Violations by Technicians
   2. SLA Violations by Priority
   3. SLA Violations by Level
   4. SLA Violations by Category
3. Assigned Tickets
   1. Assigned Tickets by priority
   2. Assigned Tickets by Status
   3. Assigned Tickets by Level
4. Daily Received and Closed Tickets

Dashboard helps to visualise the following parameters and dimensions using Pie-Chars and Graphs

Open Requests

Open requests can be visualised by priority, level and category which helps to understand the resource utilisation.

Open Requests by Priority

To Visualize the requests by priority, simply use the drop down button and select the Priority. Excessive number of higher priority indicates that resources are unable to meet the SLAs.

Open Requests by Level

To Visualize the requests by Level, simply use the drop down button and select the Level. A greater number of Tier indicates that the issues are pending in resolution and higher management is being called of.

Open Requests by Category

To Visualize the requests by Category, simply use the drop down and select the Category. A graph will indicate which area needs more resources.

SLA Violations

SLA Violations can be visualized by Technicians, Priority, Level & Category.

SLA Violations by Technicians

To Visualize the SLA violations by technicians, simply use the drop down and select the Technicians. A graph will indicate which technicians have most SLA violations.

SLA Violations by Priority

To Visualize the SLA violations by priority, simply use the drop down and select the Priority. A graph will indicate that SLAs are violated at which priority level.

SLA Violations by Level

To Visualize the SLA violations by Level, simply use the drop down and select the Level. A graph will indicate that SLAs are violated at which level.

SLA Violations by Category

To Visualize the SLA violations by category, simply use the drop down and select the Category. A graph will indicate that SLAs are violated at which Category.

Assigned Tickets

Assigned tickets graph shows how the tickets are assigned within a date range.

Assigned Tickets by priority

Provides insights about how various priority tickets are being distributed among technical resources.

Assigned Tickets by Status

Provides insights about how tickets with different status are being distributed among technical resources.

Assigned Tickets by Level

Provides insights about how tickets with different levels are being distributed among technical resources.

Daily Received and Closed Tickets

Provides daily received and closed tickets and differentiates whehter they were SLA violated within a date range.

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