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Ticket Subject

Subject is the introduction that identifies the ticket’s intent and should tell the technician what the message is about.

Subject is a mandatory field to create a ticket. In automatic ticket creation, the Ticket inherits the subject from the email which created the ticket.

Ticket Subject - Ticket Creation

The Ticket’s subject is displayed in the Ticket’s Detail page.

Ticket Subject - Ticket Details

Ticket subject is also displayed in the Ticket List View so the tickets can be sorted in ascending or descending order.

Ticket Subject - Ticket List

Ticket can be searched by the subject in the search bar.

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