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Ticket Due Date

Every new ticket has a definite time to resolve. The due date-and-time to resolve a ticket is automatically generated based on the ticket priority and the SLA associated with that priority.

Ticket Due Date is displayed in ticket detail page.

Ticket Due Date - Ticket Details

Additionally, a countdown timer is also displayed in the Ticket Details page.

Ticket Due Time - Ticket Details

The Ticket List can be sorted based on the due date.

Sort by Ticket Due Date

Users can click on the due by date and search through a custom date criteria.

Ticket Due Date - Advanced Filters

Pre-defined date ranges are also provided for user convenience.